Website Redesign


Visitors to can expect to see a new website late next year.

As host to over 3,000,000 visitors a year, the City’s website is an important tool in delivering customer service, providing access to information and City services, and offering an opportunity for residents to engage in their local government.

The current website was developed in 2013 on the SharePoint 2010 platform, with an overhaul to support mobile optimization in 2016. With the SharePoint 2010 platform no longer being supported beyond October 2020, along with upcoming AODA WCAG 2.0 AA Standard accessibility requirements required by January 1, 2021, the City will work with Digital Echidna to deliver an improved website as an opportunity to connect residents to City services and information more effectively.

Over the coming months, working with the City, Digital Echnida will engage with Londoners to gather community and user input, feedback that will be used to deliver a website that is easy to use and provides enhanced customer experience while meeting the needs of residents.

There will be a variety of opportunities for Londoners to get involved in this project, including;

  • Online surveys
  • Town Halls
  • Drop in engagement sessions held at locations throughout the city

All opportunities for engagement will be posted on this site throughout the process. Here you will find our surveys as well as key dates to get involved.


These questions are designed to provide us with basic information about people who respond. We value your privacy and no answers will be tied back to any individual respondent (unless you choose to provide such information in any of the text-based answers). These questions help allow us look at how responses vary across different demographics to further contextualize and analyze the responses. Please note that these demographic questions are optional.

I usually interact with the City of London website ( as a(n):
You have 255 characters left.
Have you participated in any research activities relating to the new website development?
Are you a member of a City of London advisory committee?
I identify as:
I am between the ages of:
How do you access online content?
I visit
What are the main reasons that you access (select up to 5)?

Note: In order to identify top tasks from our users we have limited this question to allow you to select up to 5 reasons. If you select more than 5 you will receive an error message.

On a scale of 1-10, with 1 being extremely challenging and 10 being extremely easy, how is it for you to find what you’re looking for on the current City of London website?
On a scale of 1-10, with 10 being extremely satisfied; please rate your overall satisfaction level with the City of London website.

Key Dates

As part of our community engagement plan, we will be providing a variety of ways for residents to have their say. Below are a list of events that have been booked to date. Please note that additional dates will be added here as activities are booked and will also be promoted on our social media channels.

Key Dates:

Drop-in Session - Thursday, November 28 from 10 a.m. - 2 p.m.
Location: Covent Garden Market, 130 King St, London

Drop-in Session - Saturday, November 30 from 10 a.m. - 11:30 a.m.
Location: London Public Library, East London Branch, 2016 Dundas St

Town Hall - Wednesday, December 11 from 6:30 p.m. - 8 p.m.
Location: London Public Library, Sherwood Branch, 1225 Wonderland Rd N

Drop-in Session - Wednesday, December 18 from 5 p.m. - 8 p.m.
Location: Bostwick Community Centre, 501 Southdale Rd W

Drop-in Session - Wednesday, January 8 from 5 p.m. - 8 p.m.
Location: Stoney Creek Community Centre, YMCA and Library, 920 Sunningdale Rd E

Community Workshop - Saturday, January 25 from 2 p.m. - 4 p.m.
Location: Goodwill Industrie, 255 Horton St E