Multi-Residential Households FAQ

The City of London is excited that we will be introducing an opportunity for multi-residential buildings to participate in the London Hefty® EnergyBag® Pilot Project in early 2020.

Below your London Hefty® EnergyBag® Pilot Project team has compiled a list of FAQs to help you navigate your way through participating in this exciting pilot project.

If you still have questions, please reach out to the team by emailing or by calling 519-661-2489 ext. 5419

Don't forget to submit your email to receive updates on the pilot project by visiting the 'Stay Connected' tab on this website.

When will the Hefty® EnergyBag® Pilot Project start for multi-residential buildings?

In early 2020 approximately 1,000 households in multi-residential buildings (about 10 buildings) will be invited to participate in Phase 2 of pilot project, when an additional 7,000 homes (including the multi-residential households) will be added.

How do I get started in the Hefty® EnergyBag® Pilot Project?

Once you receive your 20-bag starter kit, begin collecting acceptable materials.

The starter kit includes a list of what’s acceptable or you can check the Acceptable Items tab of this website.

It is important also to review the items that are NOT acceptable in the Hefty® EnergyBag® program and re-familiarize yourself with the Blue Cart program to ensure that you put all recyclable plastics in the Blue Cart and not in the Hefty® orange bag.

What do I do when the Hefty® orange bag is full?

Once your bag is full, tie it securely closed and place it in the designated black carts that are located with your buildings recycling carts.

If the carts are full, place the Hefty® orange bag beside the cart. Because the materials are light-weight wedge it between two carts to avoid the bag being carried away by the wind.

Maximize the use of the Hefty® orange bag by putting as much of your waste as possible (from the Acceptable Items list) into it and completely fill it before placing out for collection.

Is there a weight limit?

The maximum weight per bag is 20kg (44lbs).

What if I put the wrong materials in the Hefty® orange bag?

There is a risk that materials may not be collected, if the bag is full of unacceptable items.

While a bag containing only a few unacceptable items will not be left behind at the curbside, when these few items are combined with a few incorrect items from many other homes there is a negative impact of the final use of these materials.

To ensure that the contents of the Hefty® EnergyBag® are diverted from landfill it is important to follow instructions for what can be placed in the bags.

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