Curbside Household FAQ
The City of London is excited to have your household participate in the Hefty® EnergyBag® Pilot Project.
Below your London Hefty® EnergyBag® Pilot Project team has compiled a list of FAQs to help you navigate your way through participating in this exciting pilot project.
If you still have questions, please reach out to the team by emailing firstname.lastname@example.org or by calling 519-661-2489 ext. 5419
Don't forget to submit your email to receive updates on the pilot project by visiting the 'Stay Connected' tab on this website.
How does our household get started?
Once you receive your 20-bag starter kit, begin collecting those hard-to-recycle acceptable materials.
The starter kid includes a list of what's acceptable to put in the Hefty® orange bags. You can also check the Acceptable Items tab of this website.
Also, review the items that are NOT acceptable in Hefty® EnergyBag® Pilot Project and re-familiarize yourself with the Blue Box program to ensure that you put all recyclable plastics in the Blue Box and not in the Hefty® orange bag.
What do we do when the Hefty® orange bag is full?
Once your Hefty® orange bag is full, tie it securely and place at the curbside on your regular recycling collection day. Place the bag in your Paper Blue Box or beside it.
Please remember that these bags will be filled with light-weight materials so placing the Hefty® orange bag inside your Blue Box/Container or wedged between two of them will help avoid them being carried away by the wind.
How will garbage collection know not to throw the Hefty® orange bags into their garbage trucks?
Place the Hefty® orange bags in your Paper Blue Box (or next to it) to indicate that they belong with recycling and not garbage.
Collection staff will know to look out for them and they will be collected by the recycling truck along with your recyclables.
Is my household expected to put out the Hefty® orange bag out on every collection day?
It is best to completely fill the Hefty® orange bag as much as you can, keeping in mind that you don’t want to overstuff and cause bag breakage at the curb.
Maximize the use of the Hefty® orange bag by putting as much of the acceptable items as possible into it and completely fill it before placing out for collection.
Is there a weight limit?
The maximum weight per bag is 20kg (44lbs).
What if our household puts the wrong material in the Hefty® orange bag?
There is a risk that materials may not be collected if the bag is full of unacceptable items.
While a bag containing only a few unacceptable items will not be left behind at the curbside, when these few items are combined with a few incorrect items from many other homes there is a negative impact of the final use of these materials. To ensure that the contents of the Hefty® orange bag are diverted from landfill it is important to follow instructions for what can be placed in the bags.